Refund policy

Since your products are print-on-demand, you should clearly state that returns are accepted only for damaged, defective, or incorrect items. Otherwise customers may misuse returns.

Here’s a cleaner and more professional version you can replace your policy with:

Returns & Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Because our products are made using print-on-demand manufacturing, we do not accept returns or exchanges for:

  • change of mind
  • incorrect size selection
  • color preference
  • buyer’s remorse
  • slight variations in print appearance or mockup representation

Returns are only accepted if:

  • the item arrives damaged
  • the item is defective
  • you receive the wrong product

To be eligible for a return, the item must be unused and in the same condition that you received it, along with proof of purchase.

To request a return, please contact us at:
support@sushru.com

Please include:

  • your order number
  • photos of the damaged or incorrect item
  • a brief description of the issue

If your return request is approved, we will provide instructions for the return or replacement process. Items sent back without prior approval will not be accepted.

Damages and Issues

Please inspect your order upon arrival and contact us immediately if:

  • the item is damaged
  • the print is defective
  • you received the wrong item

We will evaluate the issue and work to provide a replacement or refund where applicable.

Non-Returnable Items

The following items cannot be returned or exchanged:

  • print-on-demand products without defects
  • sale items
  • gift cards
  • personalized/customized products

Refunds

Once your issue is reviewed and approved, refunds (if applicable) will be processed to your original payment method within 5–10 business days.

Processing times may vary depending on your bank or payment provider.

Mockup & Product Appearance Disclaimer

Some product mockup images displayed on our store may be AI-generated or digitally enhanced for marketing and presentation purposes. Actual printed products may slightly vary in color, print placement, fabric texture, or appearance from the displayed mockups. Please review product designs carefully before placing your order.